Create a work order
- Open the request that reported the fault, or start a new work order directly from the device.
- Describe the fault and the work required.
- Assign it to a technician and set the priority.
- The assignee sees the order in their My Work queue.
Following it to completion
Work moves through clear states (assigned, in progress, completed) and every update is documented: labor, spare parts, and a safety check before closing. The full trail stays on the device's passport.